Privacy Notice (GDPR)

This notice explains what information we collect, when we collect it and how we use this. During the course of our activities, we will process personal data (which may be held on paper, electronically, or otherwise) about you and we recognise the need to treat it in an appropriate and lawful manner. The purpose of this notice is to make you aware of how we will handle your information. 

 

Who are we?

Coulson Management take the issue of security and data protection very seriously and strictly adhere to guidelines published in the General Data Protection Regulation (EU) 2016/679 which is applicable from the 25th May 2018, together with any domestic laws subsequently enacted.

 

We are the data controller of any personal data that you provide to us. Any questions relating to this notice and our privacy practices should be sent to enquiries@coulsonmanagement.co.uk.   

 

How we collect information from you and what information we collect

We collect information about you:

  • From your application for accommodation

  • Application for appointment or viewing

  • Through contact forms on our website

 

Coulson Management or KeysafeTV Referencing Agency may collect the following information about you:

  • Tenant name, e-mail address, telephone number Date of Birth, address (including any previous addresses), marital status, National Insurance Number, employment, Landlord, credit referencing, nationality, next of kin, name of university or college where you are studying (if applicable), the name of friends that you are staying with (if applicable);

  • Guarantor name, e-mail address, telephone number, Date of Birth, address (including any previous addresses), marital status, National Insurance Number, nationality, next of kin (if applicable);

  • Property address; term, rent, deposit, utility and service responsibilities;

  • The employment status of tenants and/or guarantors, address, contact details (including email, phone and fax numbers) of the employer/accountant, payroll numbers, length of employment, salary information (including any regular overtime or commission), and any other income received;

  • Bank account details of the tenant, including account number and sort code, and any hire purchase/loan agreements/credit cards or store cards that you have; and

  • Any welfare benefits that you may be eligible for or are currently receiving.

Why we need this information about you and how it will be used

We need your information and will use your information:

  • to undertake and perform our obligations and duties to you in accordance with the terms of our contract with you;

  • to enable us to supply you with the services and information which you have requested;

  • to help you to manage your tenancy;

  • to carry out due diligence on any prospective tenant, including whether there is any money judgements against them, or any history of bankruptcy or insolvency;

  • to analyse the information, we collect so that we can administer, support and improve and develop our business and the services we offer;

  • to contact you in order to send you details of any changes to our supplies which may affect you; and

  • for all other purposes consistent with the proper performance of our operations and business.

Sharing of Your Information

The information you provide to us will be treated by us as confidential and will be processed only by any third party, acting on our behalf, within the UK/EEA. Once you have applied for referencing your details will be provided to KeysafeTV Referencing Agency. We may disclose your information to other third parties who act for us for the purposes set out in this notice or for purposes approved by you, including the following:

 

  • To carry out due diligence on you as a prospective tenant/ guarantor, including but not limited to the carrying out of affordability checks, due diligence checks and the obtaining of references from relevant parties, whose data you have provided;

  • If you request so, your information shall be disclosed in order to determine if there are any money judgements against you, as the prospective tenant/guarantor, or to determine if they have a history of bankruptcy or insolvency;

  • If you are unable to make payments under your tenancy, your information may be disclosed to any relevant party assisting in the recovery of this debt or the tracing of you as a tenant; and

  • In the creation, renewal or termination of the tenancy, your information will be disclosed to the relevant local authority, tenancy deposit scheme administrator, service/utility provider, freeholder, factor, facilities manager or any other relevant person or organisation in connection with this.

 

Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

 

Transfers outside the UK and Europe

Your information will only be stored within the UK and EEA. We may transfer your information outside the UK and/or EEA if we need to pass on your details to our landlords that are overseas.

Where information is transferred outside the UK or EEA, we ensure that there are adequate safeguards in place to protect your information in accordance with this notice.

Security

When you give us information we take steps to make sure that your personal information is kept secure and safe. All electronical information is stored under password protection and all relevant paperwork securely held in our office.

 

Website

When you visit our website www.coulsonmanagement.com we use third party services such as Google Analytics to collect details of behaviour patterns, we do this to find out the number of visitors each property is receiving and it is saved and processed in a way which does not identify anyone and we do not make any attempt to find out the identities of those who are visiting the site. User information collected via the site is date, time and IP address. Any personal information collected from our website would be voluntary provided from you via our contact forms and we will collect this information to respond to your request.

 

Like most internet sites we may use ‘cookies’ to enhance a user’s experience on the web. These cookies do not personally identify you in any way and do not cause damage to your system or files. Our website is hosted through www.wix.com who store information to understand how visitors use our site and to recommend any future improvements. Their privacy policy can be found here: https://www.wix.com/about/privacy 

 

Social Media

We use social media such as Facebook to promote our services and we do so in compliance with the organisations own terms and conditions. These websites have their own privacy policy which you agree to when you use the site. You should read their policy, as we do not accept claims of liability or responsibility of these policies as we have no way to control third party sites.

 

How long we will keep your information

We review our data retention periods regularly and will only hold your personal data for as long as is necessary for the relevant activity, or as required by law (we may be legally required to hold some types of information), or as set out in any relevant contract we have with you. We would retain your details for a minimum of 6 years from your end of tenancy date as we are legally required to by HMRC.

 

Your Rights

You have the right at any time to:

  • ask for a copy of the information about you held by us in our records;

  • require us to correct any inaccuracies in your information;

  • make a request to us to delete what personal data of yours we hold; and

  • object to receiving any marketing communications from us.

 

If you would like to exercise any of your rights above please contact us at:   enquiries@coulsonmanagement.co.uk 

Should you wish to complain about the use of your information, we would ask that you contact us to resolve this matter in the first instance. You also have the right to complain to the Information Commissioner’s Office in relation to our use of your information.  The Information Commissioner’s contact details are noted below:

England:

Information Commissioner's Office

Wycliffe House, Water Lane

Wilmslow, Cheshire, SK9 5AF

Telephone: 0303 123 1113

Email: casework@ico.org.uk

 

Scotland:

The Information Commissioner’s Office – Scotland

45 Melville Street, Edinburgh, EH3 7HL

Telephone: 0131 244 9001

Email: Scotland@ico.org.uk

 

Wales:

Information Commissioner's Office

2nd floor, Churchill House

Churchill way, Cardiff, CF10 2HH

Telephone: 029 2067 8400

Email: wales@ico.org.uk

 

Northern Ireland:

Information Commissioner's Office

3rd Floor, 14 Cromac Place

Belfast, BT7 2JB

Telephone: 028 9027 8757

Email: ni@ico.org.uk

 

The accuracy of your information is important to us - please help us keep our records updated by informing us of any changes to your email address and other contact details.